Alexandre de Verteuil

Senior Customer Engineer

Grafana Labs

About me


Computer professionnal in Montreal, Canada. Currently working as a Senior customer engineer at Grafana Labs. I’m passionate about free (as in libre) software, organizing information and sharing knowledge.


Professionel de l’informatique à Montréal, Canada. Actuellement Senior customer engineer chez Grafana Labs. Je suis passionné par les logiciels libres, l’organisation de l’information et le partage de connaissances.


  • Systems administration
  • Business documentation
  • Parkour
  • Art


  • Certificat en informatique appliquée, 2016


  • Diplôme d'études collégiales en Arts plastiques, 2006

    Cégep de Longueuil

  • Diplôme d'études collégiales en pilotage d'aéronefs, 2003

    Cégep de Chicoutimi



VP of Education

Club Toastmasters Montréal

Sep 2019 – Present Montreal

Volunteer implication at my local Toastmasters club.

  • Produce weekly meeting agenda
  • Track members’ educational progress
  • Organize the club’s annual speaking contest
  • Reach club’s goals towards Toastmasters Distinguished Clubs program

Senior Customer Engineer

Grafana Labs

Sep 2018 – Present Working from home

Responsibilities include:

  • Enterprise and Cloud customer support
  • Escalate problem reports to engineering
  • Interview candidates
  • Internal training
  • Documentation

System Administrator, Tier 3

iWeb Technologies inc., an INAP company

Dec 2014 – Sep 2018 Montreal

I started as a T1 technical support agent and progressed to T3.

  • Wrote tools, scripts and applications to automate my team’s workload.
  • Produced nearly 30 hours of technical training videos.

Technical support analyst

Laurentian Bank of Canada

Jun 2014 – Dec 2014 Montreal

Internal helpdesk service

  • Reset passwords
  • Troubleshoot printers
  • Some application support

Workforce management analyst

Laurentian Bank of Canada

Feb 2014 – Jun 2014 Montreal

Using workforce management software and complex spreadsheets, plan schedules for a team of 30 agents at a customer contact center to meet forcast demand.

  • Vacations, holidays
  • Union rules
  • Banking regulations
  • Company policies
  • Part-time and full-time employees
  • Maintain employees data through onboardings, trainings and termination

Banking, investment and credit advisor

Laurentian Bank of Canada

Apr 2008 – Feb 2014 Montreal

I Progressed from general banking to Visa credit cards to loans and investments.

  • Mutual Funds advisor certification
  • I participated full-time in a 6 month kaizen mission focussing on process improvement, metrics and change management.



Aug 2005 – Apr 2008 Boucherville
Selling office furniture.

Flight attendant

Jetsgo Airlines

Jul 2003 – Mar 2005 Montreal
  • Ministry of Transportation ID and background check
  • Public safety and health on board
  • Air crew leadership roles
  • Passenger comfort and service in flight

Recent Posts

Ça va bien aller Montréal

Les arcs-en-ciel en LED à Montréal durant la pandémide de COVID-19.

Vidéoconferences efficaces

Introduction Les directives gouvernementales et organisationelles pour contrôler la propagation du virus COVID-19 demandent à beaucoup …

Étagère à souliers

J’ai construis une étagère à souliers.

2019 Blog engine migration

Previous blog engine I was using Pelican for content management and templating engine. I wrote my own basic theme based on the …

Parkour in Stockholm

Training session in Stockholm, Sweden.