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Alexandre de Verteuil

Senior Customer Engineer

Grafana Labs

About me

English

Computer professionnal in Montreal, Canada. Currently working as a Senior client engineer at Grafana Labs. I'm passionate about free (as in libre) software, automation and internet.

Français

Professionel de l'informatique à Montréal, Canada. Actuellement Senior customer engineer chez Grafana Labs. Je suis passionné de logiciels libres, d'automatisation et d'internet.

Interests

  • Systems administration
  • Business documentation
  • Parkour
  • Art

Education

  • Certificat en informatique appliquée, 2016

    Téluq

  • Diplôme d'études collégiales en Arts plastiques, 2006

    Cégep de Longueuil

  • Diplôme d'études collégiales en pilotage d'aéronefs, 2003

    Cégep de Chicoutimi

Experience

 
 
 
 
 

Senior Customer Engineer

Grafana Labs

Sep 2018 – Present Working from home
Responsibilities include:

  • Customer support
  • Internal training
  • Documentation
 
 
 
 
 

System Administrator, Tier 3

iWeb Technologies inc., an INAP company

Dec 2014 – Sep 2018 Montreal
I started as a T1 technical support agent and progressed to T3.

  • Wrote tools, scripts and applications to automate my team's workload.
  • Produced nearly 30 hours of technical training videos.
 
 
 
 
 

Technical support analyst

Laurentian Bank of Canada

Jun 2014 – Dec 2014 Montreal
Internal helpdesk service

  • Reset passwords
  • Troubleshoot printers
  • Some application support
 
 
 
 
 

Workforce management analyst

Laurentian Bank of Canada

Feb 2014 – Jun 2014 Montreal
Using workforce management software and complex spreadsheets, plan schedules for a team of 30 agents at a customer contact center to meet forcast demand.

  • Vacations, holidays
  • Union rules
  • Banking regulations
  • Company policies
  • Part-time and full-time employees
  • Maintain employees data through onboardings, trainings and termination
 
 
 
 
 

Banking, investment and credit advisor

Laurentian Bank of Canada

Apr 2008 – Feb 2014 Montreal
I Progressed from general banking to Visa credit cards to loans and investments.

  • Mutual Funds advisor certification
  • I participated full-time in a 6 month kaizen mission focussing on process improvement, metrics and change management.
 
 
 
 
 

Salesperson

IKEA

Aug 2005 – Apr 2008 Boucherville
Selling office furniture.
 
 
 
 
 

Flight attendant

Jetsgo Airlines

Jul 2003 – Mar 2005 Montreal
  • Ministry of Transportation ID and background check
  • Public safety and health on board
  • Air crew leadership roles
  • Passenger comfort and service in flight

Recent Posts

Étagère à souliers

J'ai construis une étagère à souliers.

2019 Blog engine migration

Previous blog engine I was using Pelican for content management and templating engine. I wrote my own basic theme based on the …

Parkour in Stockholm

Training session in Stockholm, Sweden.

Parkour in LA

Quick training session before catching the bus to Las Vegas.

Supercharge your blackbox_exporter modules

Using regexes to pass multiple parameters to each blackbox target.